Service Delivery Manager (ES & TS)

Date: 21-Sep-2022

Location: Brussels, BE

Company: Securitas

What are you going to do ?

As Service Delivery Manager, you will join the current transversal team leading Physical security services covering incident management and request fulfillment in their entire life cycle and service provider management to one of our clients.

Key task is to ensure that the various support teams, internal or external, are delivering expected outcomes according to SLAs. To do this, you work in symbiosis with specialized teams. You will follow up and communicates on the tickets registered both with the customer and with our teams.

You apply a customer centric approach and make sure smooth communication and feedback happens for processes: incident management and request fulfillment,

You Internally reports and identify repetitive escalations for business optimization purpose; and build, coordinates and executes escalation action plan with the different departments involved.
 

What are our expectations?

To achieve these results we see you:

- autonomous and flexible,

- familiar with incident management, request fulfillment, life cycle and service provider management with a structured approach and follow-up for incidents, requests and escalations,

- calm in stressful situation with a good priorities identifications,

- with very good communication skills (oral and written) in French (10%), Dutch (50%) and English (40%),

- ITIL minded with basic certification, all extra certification are an asset

Our offer

We offer

To attract you to our nets, we offer you

- an Hercules challenge,

- a lot of bad situations…

& a lot of fun colleagues,

Don't hesitate, you are our future service delivery manager.